Artelys develops an AI solution to automate feedback analysis on Paris’ city provided services
Artelys has developed, on behalf of the City of Paris, an automatic analysis and classification solution for comments left by the users of the “Dans Ma Rue” mobile app (literally “In My Street”). It facilitates the collection, structuration, and feedback to the relevant departments of negative comments left by users so as to improve the processing of reports to the benefit of Parisians.
The « Dans Ma Rue » mobile app
To improve the quality of public space and better address the expectations of Parisians in a participatory approach, within its digital plan (More information on the digital plan in French), the City of Paris has developed the “Dans Ma Rue” application to enable parisians report any anomaly observed in the public space or any degradation of city equipment (damaged street furniture, graffiti, potholes, etc.).
Following the interventions of the city workers, the users of the application are invited to evaluate their satisfaction and have to leave a comment to explain their dissatisfaction in case of a low score.
An operational solution to monitor the quality of service
Artelys worked hand in hand with the Paris City Council teams to develop a dashboard to monitor the activity of the application’s users. To precisely meet their needs, Artelys has collected the requirements and developed the application’s functionalities iteratively.
The developed solution is based on powerful Natural Language Processing (NLP) algorithms in order to interpret text in natural language. Through stemming techniques (identification of word’s root), Part Of Speech (POS) tagging (identification of word function in the sentence), etc., the algorithms automatically interpret comments.
After interpreting the messages, Artificial Intelligence algorithms synthesize the information by classifying the comments into categories of dissatisfaction (processing delay, service not provided, service partially provided, etc.). Artelys’ team developed a dashboard within the Paris City Council reporting tools (Dig Dash). It enables the City Council staff to analyze the comments according to geographical or temporal criteria. For example, each department can visualize the satisfaction rate by district.
This information is then used to adjust their action plans and maintain an optimal quality of service despite a continuously growing number of users
If you want to know more, do not hesitate to contact us.
Artelys has developed an energy planning tool for Le Havre Seine Métropole
— As part of Le Havre Seine Métropole’s energy master plan, Artelys has worked with metropolitan services to set up a web platform for monitoring territorial energy data.
The latest versions of Artelys Knitro and CasADi are now compatible!
— CasADi is an open-source tool for general numerical optimization with a strong focus on optimal control and its versions 3.6.2 and higher are now compatible with Artelys Knitro 13.2.
Artelys participation to studies assessing potential contribution of African H2 to EU decarbonization objectives
— As part of the Clean Hydrogen Partnership funding programme, Artelys will participate in the JUST-GREEN AFRH2ICA project along with ten other African and European partners ready to share their know-how on hydrogen economics and technologies.
Artelys perform smart grid cost-benefit analysis with open-source PowSyBl-Metrix
Artelys demonstrated how to perform cost-benefit analysis of new transmission assets in a smart grid during a webinar hosted by the Linux Foundation Energy and the Global Power System Transformation Consortium showing the strength of the prominent open-source grid computation tool PowSyBl-Metrix.
subscribe to our newsletters
© ARTELYS • All rights reserved • Legal mentions