Telecommunications
In the telecommunication industry, Artelys regularly works
with the major French operators. It relies on the competence
of its consultants and their gained experience in the field
to address the customers' business problems with elaborate
and best-suited approaches.
Mathematical optimization and forecasting
methods provide effective solutions to many problems of
the telecom sector, for example a network construction plan
, a call center management, a pricing policy design, the communications
routing or the frequency bands allotment.
As an example, what is notably at stake in the management
of a call center is the quality of service that a firm can
boast. It depends, on the one hand, on the forecast of the
overall volume of calls, on the other hand, on the distribution
of these calls to the various centers entitled to deal with
them, according to a certain number of criteria like the type
of package or the skills of the staff.
The forecasts carried out today are based on statistical
and probabilistic techniques enabling to anticipate the call
centers workload and to avoid lost and repeated calls that
downgrade the quality of service, while cutting the operational
costs to a significant degree. As a matter of fact, the most
recent optimization techniques handle the seemingly conflicting
objectives of high quality of service and costs control.
See here
a communication to the French Society for Operations Research
and Decision Making (ROADEF) in 2003.
Contact
For more information, please contact
us at:
•
Tel: +33 1 44 77 89 00
•
E-mail: info@artelys.com
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